Macdonald Elmers Court Hotel

Very helpful staff who were still attentive and cheerful even though they had recently completed a large wedding. The reception team took note of our request for adjoining rooms which is often missed in other hotels. The adjoining chalet bedrooms worked brilliantly for us with my elderly mother and she felt cared for by this small attention. The location is beautiful with the solent estuary visible from the hotel. Breakfast was very pleasant, both in terms of the food and the light and airy breakfast room.

We booked specifically for the fun facilities. We played pitch and put overlooking the Solent, walked the grounds, looked enviously at the outdoor pool but the weather was too poor to use it, used the indoor pool and had great fun. Our room was in the adjacent block to the manor house and we loved the balcony and big windows.

The premises were very attractive and the grounds. Was pleased to have two armchairs in the room even though it wasn't a suite. Pleasant room. The staff were top notch.

Dinner was lovely and a drink in the bar beforehand. What really made it special was Kim who when I asked her to take a photo of us as we had got engaged that day, really went out of our way to make us feel special. After we had finished our meal, we got back to our room and heard a knock on the door. Kim said she didn't realise we didn't have dessert and had brought a plate up especially with Congratulations written in chocolate with decoration and 4 x delicious truffles. She really went above and beyond and made us feel so special.

The staff were very helpful. A pot of tea was given gratis as we had to wait over an hour for our room tone made up. The bathroom was an ice box all night long as they weren't expecting the room to be used!